Flexa — Support

We answer in Arabic, English and French

Flexa is booking software for beauty and physiotherapy clinics in Lebanon. There are two apps: Flexa, which people use to find a clinic and book a visit, and Flexa Business, which a clinic uses to run its day.

If something is wrong, or you are not sure how something works, write to us. A person reads every message.

Email: flexabeautylb@gmail.com

We answer within one business day. Tell us which app you are using, and — if you can — what you tapped and what happened instead. A screenshot helps more than anything else you could send.

Signing in

Both apps sign you in with your phone number. There is no password to forget.

• Enter your number, tap Send code, and a short code arrives on WhatsApp.
• Type the code and you are in.
• The code lasts five minutes. If it expires, ask for a new one.

No code arrived? Check that the number you typed is the one WhatsApp is on, and that it starts with your country code. If it still does not arrive, email us with the number and we will look at it from our side.

Your appointments

• Changing or cancelling — open the booking and use the buttons there. Each clinic sets its own free-cancellation window, and the app shows you that deadline before you confirm.
• Nothing is charged in the app. You pay at the clinic. Flexa never stores a card.
• A clinic asked to confirm first — some clinics answer requests by hand rather than booking on the spot. You will see the request while it waits, and nothing is owed unless the clinic confirms it.

Your data

• What we hold and why is written out in full in our privacy policies: Flexa · Flexa Business.
• Deleting your account — in the Flexa app, open Profile, then Delete account. It removes your account and your personal details. Ask us by email if you would rather we did it for you.
• A copy of your data, or a correction to it, is an email away.

For clinics

If you run a clinic and something in Flexa Business is in your way — a booking that will not save, a price that is wrong, a member of staff who cannot sign in — write to the same address and say which clinic you are. We would rather hear it early than have you work around it.